These Terms & Conditions govern your use of the crossbet platform and all services provided therein. Please read this document carefully before registering an account or placing any wager on crossbet.
Important points every crossbet player should know before reading the full document
crossbet is strictly for users aged 21 years and above. By creating an account, you confirm you meet this requirement under Philippine gaming law. Underage accounts will be suspended immediately.
crossbet operates under applicable Philippine gaming regulations. These Terms are governed by the laws of the Republic of the Philippines. By using crossbet, you agree to submit to Philippine jurisdiction.
Each player is permitted one crossbet account only. Duplicate accounts are prohibited and may result in forfeiture of all balances and permanent suspension from the crossbet platform.
You are solely responsible for maintaining the confidentiality of your crossbet login credentials. crossbet will never ask for your password. Report any unauthorized access to our support team immediately.
All crossbet transactions are conducted in Philippine Peso (PHP). crossbet does not accept cryptocurrency deposits or credit card gambling deposits in compliance with Philippine regulations.
crossbet is committed to responsible gaming. Deposit limits, self-exclusion, and cooling-off tools are available to all players. Gambling is addictive — crossbet encourages all players to play within their means.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you and crossbet. By accessing or using the crossbet platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the crossbet platform.
1.1 These Terms & Conditions ("Terms") govern the relationship between crossbet ("the Platform," "we," "us," or "our") and any individual ("User," "Player," or "you") who accesses, registers on, or uses the crossbet online gaming platform available at crossbet.club and any associated mobile applications or services.
1.2 By completing the crossbet registration process, accessing the crossbet login page, depositing funds, or placing any wager on the Platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
1.3 crossbet reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically.
1.4 These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.
2.1 Age Requirement. The crossbet platform is strictly available to individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. By registering an account, you represent and warrant that you are 21 years of age or older. crossbet reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.
2.2 Geographic Eligibility. crossbet is intended for use by residents of the Philippines. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction. crossbet makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
2.3 Legal Capacity. You must have full legal capacity to enter into a binding contract under Philippine law. Persons who have been declared legally incapacitated by a court of competent jurisdiction are not eligible to use the Platform.
2.4 Self-Exclusion. Individuals who have voluntarily self-excluded from gambling platforms, or who have been excluded by crossbet or any other gaming operator, are not eligible to register or maintain an account on crossbet.
Underage gambling is illegal in the Philippines and is harmful to minors. crossbet strictly enforces the 21+ age requirement. Any account found to belong to an underage user will be immediately suspended and all funds will be handled in accordance with applicable regulations.
3.1 Single Account Policy. Each individual may hold only one (1) active crossbet account. The creation of multiple accounts by a single individual is strictly prohibited and may result in the forfeiture of all balances across all accounts and permanent suspension from the Platform.
3.2 Accurate Information. You agree to provide accurate, current, and complete information during the crossbet registration process, including your full legal name, date of birth, residential address in the Philippines, and valid contact details. You further agree to update this information promptly if it changes.
3.3 Identity Verification (KYC). crossbet may require you to complete a Know Your Customer (KYC) verification process at any time, including but not limited to: upon registration, prior to processing a withdrawal, or when crossbet has reason to verify your identity. Required documents may include a government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, UMID), proof of address, and proof of payment method ownership.
3.4 Account Approval. crossbet reserves the right to decline any registration application at its sole discretion, without obligation to provide a reason.
3.5 Non-Transferability. Your crossbet account is personal to you and may not be transferred, sold, or assigned to any third party. You may not allow any other person to access or use your account.
4.1 You are solely responsible for maintaining the confidentiality of your crossbet login credentials, including your username and password. You agree to take all reasonable steps to prevent unauthorized access to your account.
4.2 crossbet will never contact you to request your password. Any communication purporting to be from crossbet that requests your password should be treated as fraudulent and reported to our support team immediately.
4.3 You agree to notify crossbet immediately upon becoming aware of any unauthorized use of your crossbet account or any other breach of security. crossbet shall not be liable for any loss or damage arising from your failure to comply with this obligation.
4.4 crossbet recommends that you use a strong, unique password for your crossbet account and enable any available two-factor authentication features. You should not use the same password for crossbet as you use for other online services.
4.5 All activity conducted through your crossbet account, whether authorized by you or not, shall be your responsibility unless you have notified crossbet of unauthorized access in accordance with clause 4.3 above.
5.1 Accepted Payment Methods. crossbet accepts deposits and processes withdrawals via the following Philippine payment methods: GCash, PayMaya/Maya, and bank transfers to and from major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit card deposits may also be accepted subject to availability.
5.2 Prohibited Payment Methods. crossbet does not accept cryptocurrency of any kind (including but not limited to Bitcoin, Ethereum, USDT, or any other digital asset) as a deposit or withdrawal method. crossbet does not accept credit card deposits for gambling purposes, in compliance with applicable Philippine regulations.
5.3 Currency. All crossbet transactions are conducted in Philippine Peso (PHP). crossbet does not accept or process transactions in foreign currencies.
5.4 Minimum Transactions. Minimum deposit and withdrawal amounts are as displayed on the crossbet platform at the time of the transaction. These amounts may be updated from time to time at crossbet's discretion.
5.5 Withdrawal Conditions. Withdrawals are subject to completion of KYC verification. crossbet reserves the right to withhold withdrawal processing pending satisfactory verification of your identity and the source of funds. Bonus funds are subject to applicable wagering requirements before withdrawal.
5.6 Own Funds. You may only deposit funds that belong to you. You may not deposit funds on behalf of a third party, and you may not use funds derived from illegal activity.
Note on Payment Processing: crossbet is an informational and promotional platform. Actual payment processing is subject to the terms of the relevant payment service providers (GCash, Maya, etc.). Processing times may vary depending on the payment method and applicable verification requirements.
6.1 crossbet may offer bonuses, free spins, cashback, and other promotional incentives to eligible players from time to time. All bonuses are subject to specific terms and conditions that will be communicated at the time the bonus is offered.
6.2 Wagering Requirements. Unless otherwise stated, bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement will be clearly stated in the bonus terms. Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the bonus and any winnings derived therefrom.
6.3 One Bonus Per Player. Unless explicitly stated otherwise, promotional offers are limited to one per player, per household, per IP address, and per payment method. crossbet reserves the right to withdraw any bonus where it suspects abuse of the promotional system.
6.4 Bonus Abuse. Any attempt to exploit, abuse, or circumvent crossbet's bonus system — including but not limited to the use of multiple accounts, coordinated betting strategies, or the use of automated software — will result in the forfeiture of all bonuses and associated winnings, and may result in account suspension.
6.5 crossbet reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
7.1 All games available on the crossbet platform are governed by individual game rules, which are accessible within each game. In the event of any conflict between these Terms and the individual game rules, the individual game rules shall prevail with respect to that specific game.
7.2 Random Number Generators. All crossbet casino games that use Random Number Generators (RNGs) are certified by independent testing laboratories to ensure fairness and randomness. Live dealer games are conducted in real time and are not subject to RNG certification.
7.3 Malfunction Policy. In the event of a technical malfunction, game error, or system failure, crossbet reserves the right to void affected bets and return stakes to players. crossbet shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.
7.4 Bet Limits. Minimum and maximum bet limits apply to all games and are displayed within the game interface. crossbet reserves the right to modify bet limits at any time.
7.5 Disputed Results. In the event of a dispute regarding a game result, the outcome recorded in crossbet's server logs shall be the definitive record. crossbet's decision on disputed game results is final, subject to the applicable dispute resolution process set out in these Terms.
8.1 You agree that you will not engage in any of the following conduct while using the crossbet platform:
8.2 crossbet reserves the right to investigate any suspected prohibited conduct and to take appropriate action, including account suspension, forfeiture of balances, and referral to law enforcement authorities where applicable.
Anti-Money Laundering: crossbet complies with Philippine Anti-Money Laundering Act (AMLA) requirements. Suspicious transactions will be reported to the Anti-Money Laundering Council (AMLC) as required by law. crossbet may freeze accounts and withhold funds pending investigation where money laundering is suspected.
9.1 All content on the crossbet platform, including but not limited to text, graphics, logos, game software, audio, video, and the overall design and layout of the Platform, is the property of crossbet or its licensors and is protected by applicable intellectual property laws.
9.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the crossbet platform for your personal, non-commercial gaming purposes only. This license does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Platform.
9.3 The crossbet name, logo, and all related marks are trademarks of crossbet. You may not use any crossbet trademark without our prior written consent.
9.4 Any feedback, suggestions, or ideas you submit to crossbet regarding the Platform may be used by crossbet without any obligation to compensate you.
10.1 crossbet collects, processes, and stores your personal data in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
10.2 By registering an account on crossbet, you consent to the collection and processing of your personal data as described in our Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and marketing communications (where you have opted in).
10.3 crossbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. All data transmissions between your device and the crossbet platform are encrypted using industry-standard SSL/TLS protocols.
10.4 You have the right to access, correct, and request deletion of your personal data held by crossbet, subject to applicable legal and regulatory retention requirements. To exercise these rights, please contact our support team.
10.5 For full details on how crossbet handles your personal data, please refer to our Privacy Policy.
11.1 crossbet is committed to promoting responsible gaming and minimizing the potential harms associated with gambling. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.
11.2 Self-Exclusion. If you wish to exclude yourself from the crossbet platform, you may request a self-exclusion period of between twenty-four (24) hours and six (6) weeks, or a permanent self-exclusion. During any self-exclusion period, your account will be locked and you will not receive any promotional communications from crossbet.
11.3 Age Verification. crossbet strictly enforces the 21+ age requirement. We may request age verification documents at any time. Accounts where the 21+ requirement cannot be verified will be suspended pending verification.
11.4 Problem Gambling. If you believe you may have a gambling problem, we encourage you to make use of the responsible gaming tools available in your crossbet account settings, or to contact our support team for assistance. crossbet supports referral to professional problem gambling support services.
Gambling is addictive. Know when to stop. crossbet encourages all players to gamble responsibly and within their means. For more information on responsible gaming tools and resources, please visit our Responsible Gaming page.
11.5 crossbet follows the responsible gaming guidelines recommended by PAGCOR and is committed to ongoing improvement of its responsible gaming program.
12.1 To the fullest extent permitted by applicable Philippine law, crossbet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
12.2 crossbet's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your crossbet account in the thirty (30) days preceding the event giving rise to the claim.
12.3 crossbet does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. crossbet shall not be liable for any loss or damage arising from service interruptions, technical failures, or events beyond its reasonable control, including but not limited to acts of God, telecommunications failures, or government actions.
12.4 You acknowledge that gambling involves risk and that you may lose money. crossbet is not responsible for any financial losses you incur as a result of your gaming activity on the Platform.
12.5 Nothing in these Terms shall limit or exclude crossbet's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable Philippine law.
13.1 Termination by You. You may close your crossbet account at any time by contacting our support team. Upon closure, any remaining balance (net of any applicable bonus forfeitures) will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements.
13.2 Suspension or Termination by crossbet. crossbet reserves the right to suspend or terminate your account at any time, with or without notice, if:
13.3 Effect of Termination. Upon termination of your account, your license to use the Platform ceases immediately. crossbet reserves the right to withhold any balance pending investigation where prohibited conduct is suspected. Provisions of these Terms that by their nature should survive termination shall continue to apply.
13.4 Dormant Accounts. Accounts that have been inactive for twelve (12) or more consecutive months may be classified as dormant. crossbet may apply an administrative fee to dormant accounts as disclosed in the Platform's fee schedule. You will be notified before any dormancy fee is applied.
14.1 crossbet reserves the right to amend, update, or replace these Terms at any time. When material changes are made, crossbet will notify registered users via the email address associated with their account and/or by posting a prominent notice on the Platform.
14.2 The revised Terms will take effect on the date specified in the notice. Your continued use of the crossbet platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
14.3 If you do not agree to any amended Terms, you must stop using the Platform and may close your account in accordance with clause 13.1 above.
14.4 The date of the most recent revision to these Terms is indicated at the top of this document. We recommend that you review these Terms periodically to stay informed of any changes.
15.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
15.2 Dispute Resolution. In the event of any dispute between you and crossbet, you agree to first attempt to resolve the dispute informally by contacting our support team. crossbet will endeavor to respond to and resolve complaints within a reasonable timeframe.
15.3 Formal Proceedings. If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines.
15.4 Regulatory Complaints. Nothing in these Terms prevents you from lodging a complaint with PAGCOR or any other applicable Philippine regulatory authority.
Regulatory Oversight: crossbet operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). Players who have unresolved complaints may seek recourse through the appropriate PAGCOR channels.
16.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions or the crossbet platform, please contact our support team through the following channel:
Email: [email protected]
Live Chat: Available 24/7 via the crossbet platform
16.2 For responsible gaming support, self-exclusion requests, or account closure, please contact our support team directly via live chat or email. Our team is available around the clock and is trained to handle sensitive requests with care and confidentiality.
16.3 crossbet aims to acknowledge all formal complaints within forty-eight (48) hours and to resolve them within fourteen (14) business days. Complex matters may require additional time, in which case we will keep you informed of progress.