At crossbet, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
Six core commitments we make to every crossbet player in the Philippines
Every data transmission between your device and the crossbet platform is protected by industry-standard 256-bit SSL/TLS encryption. Your personal and financial information is never sent in plain text.
crossbet processes all personal data in strict compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the implementing rules of the National Privacy Commission (NPC).
As a crossbet player, you have the right to access, correct, object to, and request deletion of your personal data. We honor all data subject rights requests in accordance with Philippine law.
crossbet does not sell your personal data to third parties. We only share data with trusted service providers and regulatory authorities where required by law or necessary to operate the Platform.
You are in control of your marketing preferences. You can opt out of crossbet promotional communications at any time through your account settings or by contacting our support team directly.
crossbet stores personal data on secure, access-controlled servers. We apply strict internal data access policies — only authorized personnel with a legitimate need can access your personal information.
This Privacy Policy applies to all personal data collected by crossbet through the crossbet.club website, mobile applications, and any related services. By using the crossbet platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 crossbet ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users ("you," "Player," or "Data Subject") of the crossbet online gaming platform. We understand that your personal information is important to you, and we take our obligations as a personal information controller seriously.
1.2 This Privacy Policy describes the types of personal data we collect from crossbet players, the purposes for which we process that data, the parties with whom we may share it, the security measures we apply to protect it, and the rights you have in relation to your personal data under Philippine law.
1.3 This Privacy Policy is incorporated into and forms part of the crossbet Terms & Conditions. Defined terms used in this Privacy Policy have the same meaning as in the crossbet Terms & Conditions unless otherwise stated.
1.4 crossbet processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where crossbet processes data of individuals located in other jurisdictions, we also comply with applicable local data protection laws.
2.1 crossbet acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the crossbet platform. As PIC, crossbet determines the purposes and means of processing your personal data.
2.2 crossbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Privacy Policy. You may contact the crossbet DPO using the contact details set out in Section 15 of this Privacy Policy.
2.3 Where crossbet engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process data only on crossbet's instructions and in compliance with applicable data protection law.
3.1 crossbet collects the following categories of personal data from players and prospective players:
Sensitive Personal Information: crossbet may collect certain sensitive personal information as defined under the DPA, including government ID numbers and financial account details, where necessary for KYC verification and regulatory compliance. Such data is processed with heightened security measures and is accessed only by authorized personnel on a strict need-to-know basis.
4.1 crossbet collects personal data through the following means:
5.1 crossbet processes your personal data for the following purposes:
6.1 crossbet processes your personal data on the following legal bases under the Philippine Data Privacy Act:
7.1 crossbet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
7.2 All third-party service providers engaged by crossbet are required to process personal data only on crossbet's instructions, to implement appropriate security measures, and to comply with applicable data protection law. crossbet does not permit its service providers to use your personal data for their own purposes.
7.3 In the event of a merger, acquisition, or sale of all or part of crossbet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy. You will be notified of any such transfer in advance.
AMLC Reporting: As required under the Philippine Anti-Money Laundering Act (AMLA), crossbet is legally obligated to report covered and suspicious transactions to the Anti-Money Laundering Council. Such disclosures are made in compliance with Philippine law and do not require your prior consent.
8.1 crossbet uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the crossbet platform.
8.2 crossbet uses the following categories of cookies:
8.3 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the crossbet platform. Strictly necessary and security cookies cannot be disabled as they are essential to the safe operation of the Platform.
8.4 crossbet does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
9.1 crossbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 The following retention periods apply to key categories of personal data held by crossbet:
9.3 Where personal data is no longer required for any lawful purpose, crossbet will securely delete or anonymize it in accordance with our data disposal procedures.
10.1 crossbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
10.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crossbet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required under the DPA. Where the breach is likely to result in a high risk to your rights and freedoms, crossbet will also notify you directly without undue delay.
10.3 While crossbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for maintaining the security of your crossbet login credentials and for notifying us immediately of any suspected unauthorized access to your account.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by crossbet:
| Right | Description |
|---|---|
| Right to be Informed | You have the right to be informed of how crossbet collects and processes your personal data, as set out in this Privacy Policy. |
| Right of Access | You have the right to request a copy of the personal data crossbet holds about you, along with information about how it is being processed. |
| Right to Rectification | You have the right to request correction of any inaccurate or incomplete personal data crossbet holds about you. |
| Right to Erasure | You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to crossbet's legal retention obligations. |
| Right to Object | You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on crossbet's legitimate interests. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible. |
| Right to Withdraw Consent | Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe crossbet has violated your data privacy rights. |
11.2 To exercise any of the above rights, please contact the crossbet Data Protection Officer using the contact details in Section 15. crossbet will respond to all data subject rights requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeframe.
11.3 crossbet may need to verify your identity before processing a data subject rights request to ensure that personal data is not disclosed to unauthorized parties. You may be asked to provide a copy of a valid Philippine government-issued ID for this purpose.
11.4 crossbet will not charge a fee for processing data subject rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
12.1 The crossbet platform is strictly intended for individuals who are at least twenty-one (21) years of age. crossbet does not knowingly collect personal data from individuals under the age of 21.
12.2 If crossbet becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds held in an underage account will be handled in accordance with applicable Philippine gaming regulations.
12.3 If you are a parent or guardian and believe that your child has registered a crossbet account or provided personal data to crossbet, please contact our support team immediately so that we can take appropriate action.
13.1 crossbet primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, in connection with cloud hosting, game software provision, or fraud prevention services — crossbet ensures that such transfers are carried out in compliance with the DPA and NPC regulations.
13.2 International transfers of personal data by crossbet are protected by one or more of the following safeguards:
13.3 You may request further information about the safeguards applied to international transfers of your personal data by contacting the crossbet Data Protection Officer.
14.1 crossbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this document.
14.2 Where material changes are made to this Privacy Policy, crossbet will notify registered players via the email address associated with their crossbet account and/or by posting a prominent notice on the Platform prior to the changes taking effect.
14.3 Your continued use of the crossbet platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the revised Privacy Policy, you should stop using the Platform and may close your account in accordance with the crossbet Terms & Conditions.
14.4 We recommend that you review this Privacy Policy periodically to stay informed of how crossbet protects your personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or crossbet's processing of your personal data, please contact our Data Protection Officer:
crossbet Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the crossbet platform
15.2 crossbet aims to acknowledge all privacy-related inquiries within forty-eight (48) hours and to resolve them within thirty (30) days. Complex matters may require additional time, in which case we will keep you informed of progress.
15.3 If you are not satisfied with crossbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.